In our Diversity Resource Library, you’ll find articles, eBooks, and other resources on topics related to diversity, equity, and inclusion (DEI).
Diversity Resource Library
Management expert Gary Hamel offers a compelling story in Harvard Business Review about how a health system in Michigan used the so-called "soft skills" to not only improve patient satisfaction scores but to achieve clinical improvements.
Leadership lessons: 'Empathy is the engine of innovation'
Welcoming women leaders to your leadership team with women executives is a prudent thing to do because a diversity of opinions and experiences can only make your organization stronger.
Women executives strengthen leadership teams
Ana Pujols McKee’s passion for quality and safety existed long before she joined The Joint Commission as executive vice president and chief medical officer.
Quality, safety fuel Pujols McKee's drive at The Joint Commission
At a recent New York Times conference on healthcare, Kaiser Permanente Chairman and CEO Bernard J. Tyson drew applause when he said that healthcare costs can’t continue to be shifted onto the backs of American workers, who have seen few wage increases in the last 20 years.
Bernard Tyson on Healthcare Costs and Worker Empowerment
Lloyd Dean, president and CEO of Dignity Health, has an enviable track record in the volatile world of healthcare, where he made his reputation as a turnaround expert for his work taking the organization (then known as Catholic Healthcare West) from perpetual losses to profitability in the early 2000s.
Dignity Health’s Lloyd Dean leads from experience and welcomes ‘healthcare for all’
Georges Benjamin had a wonderful experience as a military physician, eventually rising to become chief of emergency medicine for Walter Reed Army Medical Center in Washington, D.C.
Georges Benjamin advocates for a better health system
Marna Borgstrom was shopping for vegetables at a farmers’ market recently when an acquaintance approached her to say, “I just can’t thank you enough for the Smilow Cancer Hospital.”
Marna Borgstrom: In healthcare and life, relationships matter
The University HealthSystem Consortium has a lot of ground to cover as a leading representative of academic medical centers, but it’s chosen to delve deep into matters of quality and safety under the direction of President and CEO Irene Thompson, who has been chosen as one of the Top 25 Women in Healthcare by Modern Healthcare.
Healthcare Quality & Safety with UHC's Irene Thompson