Client Satisfaction Scorecard
According to clients who responded to a questionnaire at the end of their search assignment, Furst Group "far exceeded expectations" or "exceeded expectations" in the areas of:
- Orientation to Furst Group's process and services
- Understanding client's organization
- Assistance in determining position requirements
- Quality of position profile
- Quality of candidates
- Diversity of candidates
- Timeliness of presentation of candidates
- Consultant's overall knowledge
- Consultant's communication regarding search status
- Consultant's availability
- Quality of candidate references
- Negotiation of offer
- Search length
- Support services (travel arrangements; scheduling)
- Value received from investment in search process
In 2006, 98% of the clients who responded to a questionnaire at the end of their search assignment said they would recommend Furst Group's services to others.
